Visual Assistance is an innovative solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, leading to cost savings and improved overall customer satisfaction. The emphasis on visual collaboration introduces a new dimension to support, revolutionizing the efficiency and effectiveness of client servicing.

Simple call initiation

Starting a session with Visual Assistance is quick. With just a click, you can invite customer to join, making it easy to get support or collaborate without any technical hurdles. 

User-Friendly Interface

The interface is designed with simplicity in mind for both your team and your customers. Everyone can navigate it with ease, ensuring a smooth experience on both ends. No steep learning curve—just straightforward features that help everyone focus on getting the job done quickly and efficiently. 

Strong Security

Your sessions are secure with encryption and privacy measures in place. You can trust that your data and communications are protected, ensuring peace of mind for both you and your customers. 

Reduced On-Site Visits

Visual Assistance enables you to resolve many issues remotely, reducing the need for physical visits. This not only saves time but also cuts down on travel-related expenses and disruptions. 

Enhanced Customer Experience

Visual Assistance makes it easier for customers to get the help they need, quickly and effectively. Real-time collaboration and visual support lead to faster resolutions, improving overall satisfaction. 

Improved Service Level

With faster problem resolution and real-time support, your team can elevate service levels, providing more efficient and high-quality assistance to your customers. 

Efficient Problem Resolution

Visual communication helps you pinpoint and solve issues much faster than through emails or phone calls alone. By seeing the problem in real-time, both parties can work toward a solution more effectively. 

Cost Savings 

Reduce operational costs by minimizing travel, increasing productivity, and solving issues faster. Visual Assistance lets you deliver high-quality service without the high overhead. 

Reduced Carbon Footprint

By cutting down on travel for on-site visits, you’re not only saving costs but also reducing your carbon footprint. It’s a greener approach to providing support and collaborating remotely. 

Positive Brand Perception 

Offering fast, efficient, and eco-friendly solutions enhances your brand’s reputation. Customers appreciate seamless support experiences, which helps build trust and loyalty.